Terms & Conditions

 

Privacy Policy: We do not store credit card details nor do we share customer details with any third parties.

Delivery Policy: We deliver every day between 11am - 5pm Monday to Friday (except Bank Holidays). We do not offer delivery time slots. 

If you wish to send bouquets to multiple addresses, then you need to order each bouquet separately so that we have the correct delivery details. For multiple orders to the same address, please add necessary quantity to the cart. 

Flower Availability: We design the daily bouquets in advance, however we buy the flowers daily from the market. Therefore, occasionally a particular flower variety in the bouquet may be substituted for another flower that is of equal or of greater value. 

Vase life: We guarantee our flowers to be at their best for at least 5 days if following the instructions on our care card.

Notice Period: If you are unhappy with the condition of the flowers on delivery, you must inform us within 24 hours. 

Subscription Bouquets: Further to the clause above, If you sign up to a fortnightly or monthly subscription, the bouquet will not stay fresh for fourteen or thirty days respectively. Once during each subscription period, we are happy for you to skip a week, a fortnight or a month. Please provide us with 7 days notice and we will add the missed bouquet onto the end of your subscription period. 


Please feel free to contact us via email hello@mudurbanflowers.com to clarify any of these terms and conditions.